5 Automated Airbnb Messages - Every Host Needs!
- The BnB Coach
- Oct 29, 2024
- 5 min read
As an Airbnb host, communication is key to ensuring a smooth experience for your guests. One of the most effective ways to streamline this process is by using automated messages. In this post, we’ll explore the top five automated Airbnb messages every host should implement to boost guest satisfaction and rack up those coveted five-star reviews!
Why Automated Messages Matter
Automated messages help maintain clear communication without overwhelming you as a host. They ensure that guests receive crucial information at the right time, enhancing their overall experience and minimizing misunderstandings. By setting up these messages, you can focus on creating a welcoming environment while ensuring your guests feel informed and valued.
Message #1: Booking Confirmation
The first automated message you should send is the booking confirmation, which goes out 10 minutes after a guest books. Here’s a template you can use:
“Hi [Guest Name],
Thank you for choosing to stay with us! We’re excited for you to enjoy *City* from our *Neighborhood* pad.
Your check-in date is [Check-In Date]. We'll send you additional details about check in a few days prior to your stay. In the meantime, feel free to check out our *Neighborhood* Guidebook (link *provide shorten link*).
If you have any questions, please send them our way; we're happy to help!
”Thank you, *your name*"
Why This Message Works
Including the check-in date helps confirm their booking details, allowing guests to catch any potential mistakes early on. Providing a guidebook gets them excited about their stay and familiar with the area, which can enhance their overall experience.
Message #2: Check-in Instructions
The second message is all about making the check-in process as simple as possible for your guests. The message is sent 5 days before guest arrive at 11am. This message should outline everything they need to know before arriving:
“Hello [Guest Name],
Your trip is only five days away! Thanks again for choosing to stay with us.
You can check-in any time after [check-in time] on [check-in date]. Please note that check-out is [checkout time] on [checkout date].
The apartment is located at *Address*
Please let me know when you expect to arrive, so we can make sure everything is all set for your stay.
Check-in Instructions - We have a keyless electronic keypad to enter the apartment. The passcode to the electric front door lock throughout your stay is short code start[door code]short code end. After entering your unique code press "#" for the lock to open. Airbnb dictates the times in which this code is in operations. If you are arriving early or planning to leave later, please confirm with us or Airbnb.
If you would prefer pictures of the process and/or additional detailed check-in instructions please look through the check-in guide in your trips/booking section.
Wifi information: name: [wifi name] Password: [wifi password]
Please let me know if you have any issues while checking in or if you have any questions throughout your stay!"
Why This Message Works
Clear instructions prevent confusion and set guests up for a good experience from the start. By confirming dates and providing check-in codes, you minimize the chances of any mix-ups.
Message #3: First Day Check-In
After your guests have spent their first night, it’s a good idea to send a check-in message. This message is sent 1pm after the guests' first night. This helps you gauge their experience:
“We hope you are having a wonderful stay so far!
If there is anything we can do to make your stay more enjoyable, please don’t hesitate to ask!
Also, please let us know how the cleanliness of the apartment is. We recently hired a new cleaning crew and want to make sure it is up to your expectations."
Why This Message Works
Checking in shows that you care about their experience. This proactive approach can prevent negative reviews, as guests feel empowered to communicate any issues they may have.
Message #4: Before Check-Out
As their stay comes to an end, send a message the day before around 3pm with check-out instructions:
“We hope you had a wonderful stay!
If you could please remember to do the following before departing by 10am tomorrow, we'd really apprecaite it:
1) Windows & Doors - Make sure all windows and doors are closed and locked. 2) Towels - Place any used towels in the bathroom tub. 3) Dishes - Please rinse and load dishes into the dishwasher. 4) Food - Please dispose of any left over food items in the fridge and cupboards. 5) Trash - Place any trash in garbage bags and place on the exterior of the the kitchen door.
If you had time to send me a quick message when you leave, I'd really appreciate it. That will help me alert our cleaners for the next guests.
Thank you again for choosing to stay with us, and we hope you'll let us host you again soon!
PS - We really value your private feedback as well as your review. Thank you!"
Why This Message Works
Keeping your check-out instructions simple is crucial. Guests often overlook lengthy lists, so providing five straightforward steps increases the likelihood they'll follow through. Asking them to inform you when they leave helps you manage cleaning schedules more effectively.
Message #5: After Check-Out (Review Request)
Finally, send an after check-out message to thank your guests and request a review. We send day of check-out at 5pm to make sure the guests sees the message before leaving a review:
“Hi [guest first name],
Thank you for leaving our place so nice and tidy. We really appreciate it.
Sorry to ask, but as our listing is relatively new on Airbnb we'd be extra appreciative of a review. Reviews are the backbone to supporting our family-run business. It would really mean a lot to us and our listing.
We hope you had a great time and look forward to seeing you again sometime soon. Safe travels!
Thanks again, Kevin
PS - A 5 star review is the best way to thank us if you had a great stay and helps others in the Airbnb community find our place and have a pleasant stay as well. We have also left you a good review too!
Please note, a 4 star review is equal to 2 stars on any other scale due to Airbnb’s harsh rating system. Four stars is not just to get our attention to a detail but an extreme situation in which many unaddressed issues have occurred. Feel free to read about as we don’t just phish for 5 stars. If something happened and you feel uncomfortable with the service you received, please call us and let us know."
Why This Message Works
Asking for a review directly can significantly boost your chances of receiving positive feedback. Clarifying the importance of their review helps guests understand how it impacts your business and encourages them to reflect positively on their experience.
Conclusion
By implementing these five automated Airbnb messages, you can enhance guest communication, streamline your hosting process, and ultimately improve your reviews. Remember, the goal is to create a welcoming environment where guests feel informed and valued. Happy hosting!
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